Description
Designed for small to mid-size workgroups, the monochrome imageCLASS D1620 balances speedy performance, minimal maintenance, and the ability to expand paper capacity for busy groups. A 5″color touchscreen delivers an intuitive user experience and can be customized by a device administrator to simplify many daily tasks.
Form factor: All-in-One
OS Compatibility-Windows 7/ Windows 8.1/ Windows 10/ Windows Server 2008/ Windows Server 2008 R2/ Windows Server 2012/ Windows Server 2012 R2/ Windows Server 2016/ Mac OS X v10.8.5 (or later)
GWH –
A whole lot of printer for very little money
My trusty Canon photo inkjet printer just bit the dust after 4+ years of use. As is the case with inkjets, that printer is no longer in production, and a replacement print head costs more than the printer did when new. A new printer is available on the huge auction site, but it costs more than double the original price of the printer.And as is often the case in life, I had just ordered 2 complete sets of ink cartridges for it.Anyhow, I went on a quest for a new printer. After 2 solid days of comparing features and reviews, I decided on the Canon D1620. And I am very glad I did. The savings on ink cartridges alone will provide a 2.5-year payback on the new printer. Ink is ridiculously overpriced.The printer arrived 2 days after I ordered it. The box it comes packed in is HUGE. Canon was really thinking, however, when they designed the packaging. Once you open the box at the top and fold back the flaps, you find that the outer box has no bottom. It simply lifts off the inner contents.Inside the outer box, there is more packaging, and the printer sits nestled inside a very high-quality styrofoam shell. I simply removed the plastic bag that the printer was in, and then lifted the printer up and out of the remainder of the packaging.Once I set the printer on my desk, it took me 5 minutes to remove all the tape holding down vital parts and covering things like the USP port.Now, I had previously read every Amazon review about this printer, and I knew I needed a USB cord to install the printer on my network and computer(s). What the reviews didn’t specify was the TYPE of USB cord. I bought the wrong type (USB A to USB C). The printer requires a USB a to USB A cord. So I paid an extra $2.99 to have Amazon get the correct cord to me early in the day. When it arrived, I checked the fit. It was perfect. SCORE! (Or so I thought.) Even though I followed the instructions to a fault, the printer wasn’t installing. SO…I called Amazon tech support. They advertise that they provide excellent quality tech support on this printer.Here is my advice: don’t waste your time. Once the young-sounding Indian woman asked me if my printer was plugged into the wall, she was out of ideas. She contacted Canon tech support, and I waited on hold for 30 minutes until Canon answered and I was connected to them.Now, here’s my advice: when you get the printer, get it loaded with paper (this thing holds 550 sheets in the supplied magazine), just call Canon support. Don’t bother trying to install it yourself unless you are a tech wizard and you have mad skills.Once I was connected with their tech support rep, things progressed swiftly. She talked me through each step of the installation process, and those steps did NOT all coincide with the steps outlined on the installation cd shipped with the printer.Once the printer was installed, she had me configure the scan utility and test it. The total installation time was less than 2 minutes. And here’s the weird part: that USB cable needed to install the printer on my computer even if I would be using the printer wirelessly was not needed. We never used it.The printer comes with a 3-year warranty. Longer coverage is available through Square Trade, Asurion, or Smart Guard here on Amazon, should you so desire.After using this printer for the past week, I can say without reservation that I LOVE this machine. I would buy it again in a heartbeat. And I would recommend it to my best friend.I suspect this will be the last printer I ever need to buy.
Miriam Geier –
Great Printer
I run the office for a small business and needed a new copier/printer. I like Canon printers so I looked there first. I’ve not yet installed the scanner as I have a Canon R40 stand alone for those jobs. I’m really impressed with the quality of the printing and how fast it gets my docs printed. I was reluctant to put my old (2009) Canon out to pasture as I was able to print labels with it. The D1620 product info said it would print labels, and by golly it surely does. Happy, happy, happy!
C. Chamberlain –
Great printer. Holds up well over time. Easy to use.
We have had one of these printers in our auto shop for 2+ years. No problems at all. Prints over 100 sheets every day. It was easy to program and use with multiple computers over wifi. All functions work well including copying, scanning, and printing. We do not use the fax.We like it so much that we recently bought the same printer for the back office.Would recommend highly.
MiscMetIT –
Lots of Printer, Poor Instruction
This printer was purchased for our small HR department to scan/print sensitive personal documentation (use case), set up by an IT professional.Unboxing and initial set-up was very easy. There is a sticker near the USB port on the side of the printer advising not to plug the device in until the software (which is included) is installed. Installation was smooth, printer added as a device in Windows without any headache or unnecessarily bloated software (HP I’m looking at you). Prints great, scans to computer great. Seemingly going great.HR wants to be able to scan to e-mail. Should be easy enough; this printer has that capability. Add the user’s e-mail to address book: check. Go to scan from main menu: check. Selected scan to e-mail: check. Select user’s address from book: check. Press “Scan Color”: che- nope! “Scan to e-mail/i-fax has not been configured in Remote UI.””Ok no problem let me open the manual that comes with the printer and investigate Remote UI. Oh, huh, there is literally nothing in the included manual which discusses how to set up Remote UI.”That’s ok, some instructions are missing, no big deal, I know what a web management interface is. Enable wireless networking, go to look at Network in settings. “System Manager ID and Pin required.” Not in the manual. Neat. Ok cool so go online, find the default System Manager ID and Pin with Google search. Things are already irritatingly elaborate without instruction but so far so good on execution. Use the ID/Pin, inspect IPv4 settings, get IP address, type into URL to initialize Remote UI: “Remote UI cannot be accessed because no Remote UI pin or System Manager ID and Pin have been set up.” Oh boy!Go refer to manual again: surprise surprise, NOTHING about this or about how to configure Remote UI. At this point our hero in IT is getting frustrated. Go online, dig up more elaborate manual for this model which includes instructions about configuring Remote UI pin. Somewhat dismayed at two things in particular:1. This information ought to have been included in the manual which comes in the box with the damn printer2. Configuring Remote UI was not intuitive. It was nested within another menu option under Device Maintenance –> Licenses, and not even called what the error message would indicate it would beWe are almost through with this saga. So, after setting a pin for a user to log into Remote UI, logging into Remote UI through that user (not the System Manager ID/Pin, which were already defaulted out of box), and going into any and all settings for scanning/faxing, knowing that the settings are as configured as they ever will be (and updating the printer’s firmware for good measure), I go back to the menu on the printer itself:Go to scan from main menu: check. Selected scan to e-mail: check. Select user’s address from address book: check. Press “Scan Color”: che- nooooope again you dumb sonnuva bitch! “Scan to e-mail/i-fax has not been configured in Remote UI.” Same error, moments after stepping through every damned setting Remote UI has available, after pulling teeth to even get into the stupid thing.I’m certain there is a way to get this to work. I’m sure after I call Canon customer support they will say “but of course sir, go to X and tweak Y then click Z,” it will be a perfectly pleasant experience and it will eventually work. I called Canon at 1130am EST yesterday, and was told “high call volumes mean longer than usual wait times, you can get a call-back or wait on the line. Estimated wait time 30 minutes.” This is fine, very standard; problematic, though, because I am interrupting HR’s day to be plopped at their desk. Shall I have them call me back in my office, then run to HR’s, interrupt whatever they’re doing, and troubleshoot this unintuitive set-up which wasn’t documented properly in the manual? Or perhaps I roll the dice on that 30-minute wait and hope HR isn’t back from lunch before this nonsense is sorted?Bottom line: this printer was easy to set up, reasonably priced, functions very well. However, scan-to-email is not some complex feature that should have this much hair-pulling to get working. The only reason it has been nightmarish, I’ll add, is that the documentation from Canon was absolute dogshit. I was blown away by how little was included to help a user work with this. Even knowing precisely what Remote UI was, the error messages were/are of no help in ascertaining how to resolve the errors. Even finding the complete manual online did not make this much easier, and even after doing everything possible to situate this thing, I’m being left with the exact same error. You more or less HAVE to call Canon support for this unless you have the time to poke at it and just go with the throw-spaghetti approach, which eventually works, but neither HR nor the IT department here has the time to be wasting on unintuitive, undocumented printer error messages. Especially when a technical support call is, at minimum, 30 minutes of holding or an unhelpful callback.Final score: 80/100 — strong device, reliable company, big fan of Canon (for most things). And hey: if you don’t need scan-to-email and just scan-to-device, the thing works immediately. EZPZ, hands off. You want to scan-to-email though? Well, sorry kid, you have to configure something nonspecific inside of a Remote UI, the access of which is hidden from you behind counterintuitive menus and unfurnished documentation, and once you configure everything under the sun in this Remote UI, you get the same error message (and it’s no more specific).Come on Canon, geez.
Teri –
Excellent quality and very fast
Replacing a Brother MFC printer. Worked well right out of the box and it’s been easy to set up for custom paper sizes. Very happy with speed and print quality. We wanted to get an extra paper tray, but balked at a price of $200. How can the whole printer cost $450 and a spare paper tray be priced at $200?